The aim
To teach staff how to make a sale over the telephone by remembering a few simple steps.
About the program
Poor telephone technique doesn't just create a bad impression, it loses business. Missed opportunities can result from sloppy behavior, an over-familiar approach and less-than-professional attitude.
In this video a cocky telesales executive is quick to complain about the treatment he receives from an evasive car salesman he's been trying to pin down over the telephone. But he is blind to his own errors. It isn't until a 'Twilight Zone'-like dream sequence that he sees the light and discovers where he's been going wrong.
The benefits
Information:
A Video Arts production featuring Rowena King and Paul Bigley
Release date: 1995
To teach staff how to make a sale over the telephone by remembering a few simple steps.
About the program
Poor telephone technique doesn't just create a bad impression, it loses business. Missed opportunities can result from sloppy behavior, an over-familiar approach and less-than-professional attitude.
In this video a cocky telesales executive is quick to complain about the treatment he receives from an evasive car salesman he's been trying to pin down over the telephone. But he is blind to his own errors. It isn't until a 'Twilight Zone'-like dream sequence that he sees the light and discovers where he's been going wrong.
The benefits
- Teaches staff how to deal with inquiries and develop sales opportunities
- Practical and easy-to-follow techniques
- Demonstrates how to close a sale over the phone
- Suitable for call center and telesales staff - in fact anyone who takes a customer call
Information:
A Video Arts production featuring Rowena King and Paul Bigley
Release date: 1995
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